Production for Vista and Amazon A US creative team, a Berlin production partner, one film.
How do you explain how a cloud-based telephony platform is transforming customer service? Vista and Amazon tell the story through the people who work with it every day. The concept came from the Vista team, and ROCC Film handled production.
A Software Story, Told Through People
Vista helps small businesses gain visibility and credibility through design and print solutions. Amazon Connect powers its customer service: a platform that makes five million customer calls per year analyzable and helps better manage customer support.
The film doesn't turn this into a list of features. Vista employees talk about what has changed for them: intuitive tools instead of legacy systems, faster workflows, and, ultimately, the satisfaction of helping small businesses succeed. That's exactly what Vista does best.
Production Partners for International Teams
The concept and creative direction came from the international Vista team led by Jennifer Kachler and Ethan Cantor. ROCC Film served as the on-site production partner, handling the crew, technical support, cinematography, and production schedule. It is precisely this division of labor that makes such projects efficient. The creative team retains control over its story, while we ensure that the shoot goes according to plan.
For clients with their own creative team, this is the quickest way to produce a film of international caliber without having to set up their own production company.
“It makes me feel good to know that we help those smaller businesses succeed. That’s what we do best at Vista.”
Seen in the film
Vista employees explain their work: design as the first impression for small businesses, and customer service as a constant companion throughout the entire customer journey. Amazon Connect remains invisible to customers while providing the foundation internally: insight into five million calls per year, flexible management of voice and chat, and precise routing to agent groups. The final word goes to the team: the satisfaction of helping small businesses succeed.
01 · From the package to the embroidery machine: Print in Production
02 · What You Do Best: the film's tagline
03 · Design Tools in Use
04 · Products for small businesses
What ROCC Film took care of.
Production for an international creative team.
